Faaz Technology solutions private limited provides the business management software platform & solutions for medium and large businesses. This includes on-premises and as a cloud SaaS applications for Human Capital Management, Customer Engagement and Portals and communication management that helps customers to centrally manage their operations, performance, customer and employee experience. We deliver the services on-premises and as a cloud SaaS that can be accessed on the web or as specific apps for mobile platforms.
Faaz Technology solutions. ("FTS", "we", "us" and/or "our") has created this Privacy Policy to explain how we gather, utilize, and otherwise process information about you that directly identifies you or makes you recognisable ("Personal Data") in affiliation with our website https://faaztechsolutions.com/ (the "Site") and our mobile application ("User Mobile Application") (cumulatively, the "Services"), as well as the choices you have regarding that information.
FTS gathers personal information such as your name, address, and email address. FTS is merely a processor of the information we obtain from you. And the information you submit will be controlled by our client. If you wish to know what information we store about you or if you want to remove any information please email us at [email protected]
The data gathered will not be used for Marketing or will not be shared with any other 3rd parties for any other processing without your consent.
FTS collects Personal Data from you, when you register for an account. Your full name, email address, and phone number are all included in this information.
The Administrator can invite internal users to the core system and external users like employees, customers and vendors, to access the self service portals. All of these forms capture the user's name, phone number, email address, and address, which are all considered as PII. All this information will be stored in an encrypted format, FTS will take consent from the visitor when they use the portal , only after the user provides his/her consent the data that is collected will be used for further processing, until then we will not process any of this information for data analytics or any other purpose.
The Controller might add personally identifiable data of the internal or external users to be stored in FTS System. The controller is responsible for taking legal consent for storing such kind of information in FTS System. FTS System will not process or share such information with any 3rd parties unless FTS receives a contractual or direct consent through login from the corresponding users.
FTS System collects the customer’s user agent, user ip address and we record the UI interaction using a data log. All the information collected here is used only for monitoring and debugging purposes and FTS will never share any of this information for any reason.
Purpose of Information
Service request
Case Management
To Deliver the service
To Disseminate information about our software and services
To Understand better how you use our services, to track and prevent issues, and to enhance our products and services
To Respond to your questions and concerns, and give excellent customer service
FTS System uses third party tools to send notifications. Email notifications are handled by GMail, SendGrid, Amazon Simple email service, while SMS notifications are handled by Twilio or other vendors, We send notifications only regarding the service requests. We do not use your personal information for any of our marketing activities. Additionally, the personal information which is carried over by our third part tools is handled securely.
The FTS website uses cookies, as do many other websites. Cookies are little pieces of information delivered to your computer by a website and saved on your hard disc to allow that website to recognise you when you visit. It collects anonymous statistics about your surfing habits and do not identify you personally. If you prefer, you can enable or disable browser cookies using your browser's or device's settings. However, please realize that eliminating or rejecting cookies may have an impact on the availability and performance of our services.
The Database consisting of customer’s personal information is accessible only by few members in FTS, others cannot access the data since the data are encrypted. As a part of our service, the customer support team will have access to the customer data. We encourage our customers to modify their password after they get access to the service, to avoid data breaches.
We may share your information with our reseller partners, agents, or contractors who work on our behalf to provide you with the services you've requested. Apart from that, we do not disclose or sell your personal information with anybody else.
When a user signs up for FTS System, they will be given the option of storing their data in one of several zones. FTS operates data centers available in regions of AWS, Azure, GCP. Users can store their data in any of these data centers from these vendors. Once they sign up with the particular data center, the data will be retained and it will not be transferred to some other data centers
We retain your personal information for as long as it's needed for the purposes outlined in this Privacy Statement and until you explicitly delete or terminate your account with us. Following termination, we shall keep your information on our servers for a period of six (6) months or until the statute requires otherwise. We may keep your information for extended periods of time if authorized or needed by law. We will also retain it as necessary to comply with our legal obligations, for legal and litigation purposes, to maintain accurate financial and other records, deal with complaints, and enforce our agreements. We will erase or anonymize your information from our active databases once we no longer have a legitimate reason to process it. We'll also keep the data safe and isolate it from further processing until it's time to delete it.
As part of Subscriber's use of the Services, FTS will collect operational data as well as any other data provided by Subscriber. FTS will handle such gathered Data only on behalf of the Subscriber, which the Subscriber acknowledges and accepts. This will be done in compliance with this Agreement, FTS's online Privacy Policy statement, and any other data privacy regulations that apply. FTS and the subscriber mutually consented that the subscriber will be the business/data controller and FTS will still be the service provider/data processor, as stated by the California Consumer Privacy Act ("CCPA") and the General Data Protection Regulation ("GDPR").
FTS concurs not to (a) modify any of Subscriber's Data stored using the Service, (b) disclose Subscriber's Data to a third party unless legally required or expressly authorised in writing by the Subscriber, or (c) access Subscriber's Data except to provide the Services, prevent or address any technical problems, or at Subscriber's requirement in affiliation with support concerns.
FTS has a team dedicated to information security. If a user discovers a security or privacy violation, they can contact us via email at [email protected] We'll get back to you within 72 hours.
FTS does not support access to the database to everyone, only the authorized personnels have the access to the database. Database is not connected to the internet; instead, it is securely placed in a VPC. AES 256 standards are used to encrypt the data at rest. Backup snapshots of the data are also encrypted . All passwords and user related PII is encrypted using MD5 algorithm
All user activity is logged
All application Logs are retained for 3 months after which it gets archived
Audit trail logs are present in the application against each record which can be used by the end user to identify the change set on any record at a given point of time.
All connections to the application servers and database is monitored using tools and automated mechanisms to identify malicious activities or data breaches
Our website and services are not designed or intended for children under the legal age of majority to use. Children's personal information is never knowingly collected by us.
How Secure your information
Before granting access to personal information, the customer's identity (username/email id) will be validated. Customers may also be asked to submit an email request from their registered email address in order for us to grant them access to their personal information. We do not make use of government-issued identifiers for authenticating users.
Individuals in certain nations have contractual rights in relation to their personal information. You may have the right to request access to Information, and to seek for update, delete, or correct it, subject to any legal exceptions. You may update your personal information through the portal’s settings, or through the mobile application, but deletion of any such information is done only by us. You can send an email regarding the information to be deleted. If you are having trouble using the settings and tools, please contact the firm where you checked in as a visitor or email us at [email protected] for assistance.
Our company's operations may alter from time to time. As a result, FTS may need to make changes to our Privacy Policy from time to time. Please examine this policy on a regular basis, particularly before providing any Personal Data. We shall notify individuals through email to their registered email address, significant posting on our Services, or other suitable communication methods if we make major changes to our Privacy Policy. Unless otherwise stated, all changes will take effect on the day of publication.
If an individual needs to register a complaint about their refused access request, FTS gives information about their privacy complaint procedures or how to contact the Privacy Officer of FTS . Access requests can be sent to [email protected] via email. We will reply to inquiries for access in a fair amount of time (within 30 days) and at a low or no cost to the user. We also keep track of access denials and unresolved customer issues.
If you have any questions concerning FTS 's Privacy Policy or our information practices, please feel free to reach us.